Returns & Refund Policy | Mabuhay Designs Jacksonville NC

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Returns & Refund Policy

Your satisfaction is our priority

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Quality Guarantee

We stand behind every product we create

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14-Day Window

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Easy Process

Simple communication, quick resolution

✓Eligible for Returns/Refunds

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Damaged Items

If your item arrives damaged during shipping, we'll replace it or issue a full refund. Please send photos within 48 hours of delivery.

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Defective Products

Manufacturing defects or quality issues? We'll make it right with a replacement or refund.

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Wrong Item Shipped

Received the wrong item? Contact us immediately and we'll send the correct one right away.

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Our Error on Customization

If we made an error on your custom order (misspelling, wrong design), we'll remake it at no charge.

⚠️Important: Custom Products

Because each custom item is made specifically for you, we cannot accept returns or offer refunds for:

✗ Change of mind after order is placed

✗ Incorrect information provided by customer (spelling, dates, etc.)

✗ Color variations due to monitor differences

✗ Size issues when correct size was ordered

💡 Tip: Please double-check all customization details before placing your order. We always send a proof for approval on custom orders!

📝How to Request a Return/Refund

Contact Us Within 14 Days

Email us or message through the website with your order number and description of the issue.

Send Photos

Include clear photos of the item showing the damage or defect. This helps us resolve your issue quickly.

We'll Respond Quickly

Expect a response within 24-48 hours with next steps for your replacement or refund.

💳Refund Processing

Processing Time

Approved refunds are processed within 3-5 business days. Funds typically appear in your account within 5-10 business days depending on your bank.

Refund Method

Refunds are issued to the original payment method used for the purchase.

Partial Refunds

In some cases, partial refunds may be offered (e.g., items not in original condition, returned after 14 days with approval).

Questions about returns? We're happy to help! 💚

Mabuhay Designs - Jacksonville, NC

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Have a question? Give us a call!

910-757-7596

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